Privacy Policy

1. General

PainKare Solutions Inc. respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and disclose your information when you use the Revive Ease App (“App”) or related services (“Services”).

2. Information We Collect

  • Personal Information: Name, email address, date of birth, and account details you provide.
  • Health Data: Pain management information, medical diagnoses, surgical history, medication history/use, and daily activity data, as voluntarily entered by you.
  • Usage Data: Device type, operating system, and App usage statistics.
  • Wearable Data: If you choose to connect third-party wearable devices or health platforms (e.g., Apple HealthKit, Google Fit, Fitbit), we may collect activity, sleep, or biometric data. This integration is optional and requires your explicit authorization. You may revoke access at any time. Wearable data linked to your account is treated as PHI.

2A. Consent Capture

When creating an account, you will be asked to:
 (a) acknowledge receipt of our HIPAA Notice of Privacy Practices (NPP), and
 (b) provide explicit consent to receive SMS/email communications.

These consents are logged with date, time, device, and version of the applicable policy. You may withdraw consent at any time by contacting us at info@painkare.ai.

3. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve the Services.
  • Personalize your user experience.
  •  Support your care team (your information may be shared with your pain coach, physician, and/or clinic administrators to help personalize and coordinate your care).
  • Conduct internal analytics, quality assurance, and operational improvements.
  •  Comply with legal obligations.
  • Communicate updates or changes to the App.

4. Data Sharing

Your information may be shared only in the following cases:

  • Service Providers: To facilitate functionality (e.g., hosting, analytics).
  • Healthcare Providers or Payors: Where necessary to support reimbursement, operations, or care coordination.
  • Legal Compliance: If required by law or legal processes.
  • Research (de-identified or aggregated): Only when permitted by law and IRB oversight.

We do not sell your personal data to third parties.

5. Data Security

We use industry-standard measures to protect your data, including encryption, secure access controls, and audit logging. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your data.
  • Restrict processing or request portability.
  • Withdraw consent for data processing.

6A. Contact for Privacy Requests

If you wish to access, correct, delete, or request a copy of your personal data, contact us at privacy@painkare.ai or by mail at [Mailing Address]. We will respond within 30 days as required by law.

7. Data Retention

We retain your data as long as necessary for Services, quality improvement, or legal obligations. Upon account deletion, certain data may be retained for compliance or operational purposes.
 We retain consent logs, audit logs, and HIPAA-required records for a minimum of six (6) years in accordance with federal law.

8. Third-Party Links

The App may contain links to third-party websites. PainKare Solutions Inc. is not responsible for the privacy practices of these external sites.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the App or other appropriate means.

10. Coaching Services Data

If you use coaching services, additional information (e.g., session details, communications) may be collected. This will be handled under the Revive Ease Coaching Policy and not shared without your explicit consent.

11. AI-Powered Data Processing and User Choice

The App may use AI/ML models to analyze pain trends, predict flare-ups, and provide risk alerts. Data used for AI insights is processed securely and not shared without consent.

12. HIPAA Compliance

PainKare Solutions Inc. is committed to protecting the privacy and security of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

13. Quality Improvement

We may use de-identified or aggregated data for internal quality improvement, analytics, and product development.

14. Safety Reports

If you submit a safety concern through the App, the information you provide will be treated as Protected Health Information (PHI) and handled in accordance with HIPAA safeguards.

15. International Use

The Revive Ease App is intended for use by individuals located in the United States. If you access the App while traveling internationally, your data will continue to be processed under U.S. law, including HIPAA, and stored on U.S.-based servers.